But Eric Leenders, head of retail at the British Bankers Association, said banks were sensible to ask questions of their customers: “I can understand it’s frustrating for customers. But if you are making the occasional large cash withdrawal, the bank wants to make sure it’s the right way to make the payment.”
The arrogance is incredible…
It’s appeared in different places, this story of a man who went to make what the bank called a “large withdrawal”, a few thou on his account and was refused because he could not give a reason.
It’s worth repeating – the bank refused to give the customer his money. One commenter asked what would they do if the customer had closed his account and demanded payment in full? Reason – going elsewhere.
However, another commenter pointed out that if you put money into a bank, you are an unsecured creditor of the bank – it’s their money in their eyes.
Possibly this is one area where all our political views converge.
UPDATE: Sky reports that customers of Lloyds and TSB, as well as those with Halifax, have reported difficulties paying for goods in shops and getting money out of ATMs. All three banks are under the Lloyds Banking Group which said: “We are aware that some customers are unable to use their debit cards either to make purchases or to withdraw money from ATMs. “We are working hard to resolve this as swiftly as possible and apologise for any inconvenience caused.”